Returns Policy | Thank You Mummy
1. Return Eligibility
At TYM Nurturing Pvt Limited, your satisfaction is our priority. We want you to be happy with your purchase. To ensure a smooth return process, please review our return policy:
We accept returns for products purchased directly from our website, subject to the following conditions:
- Products must be in their original condition, unused, and in the same packaging as when you received them.
- The return request must be made within 7 days from the date of delivery, depending on the nature of the product. Please check the specific return period mentioned on the product's page.
- For hygiene and safety reasons, certain items may not be eligible for return, including but not limited to personal care products, perishables, and customized items. These restrictions will be clearly stated on the product description.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at returns@thankyoumummy.in or +91 73 4888 4111 to request a return.
- Provide details about your purchase, including the order number and the reason for the return.
- Our customer support team will guide you through the return process, including any additional documentation or instructions specific to your case.
3. Return Process
- Once your return request is approved, you will receive a Return Authorization Number (RAN). Write this number on the outside of the package.
- Pack the product securely, including the original packaging and any accessories.
- Send the package to our designated return address, which will be provided by our customer support team.
- We recommend using a trackable and insured shipping method for your return.
4. Refund or Exchange
Upon receiving and inspecting the returned product, we will process your return as per your preference:
- Refund: If you choose a refund, the amount will be credited to the original payment method within 30 business days. Please note that shipping charges are non-refundable.
- Exchange: If you prefer an exchange, we will dispatch the replacement product upon approval of the return. If the desired item is unavailable, we will offer an alternative or provide a refund.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact our customer support team within 2 days of delivery. We will arrange for a return or exchange, as per your preference, and cover any shipping costs incurred.
6. Contact Us
If you have any questions or need assistance with your return, please feel free to reach out to our customer support team at support@thankyoumummy.in or +91 73 4888 4111. We are here to help.
7. Policy Changes
TYM Nurturing Pvt Limited reserves the right to modify this Returns Policy at any time. We recommend reviewing our policy before making a purchase.
Thank you for choosing TYM Nurturing Pvt Limited. We appreciate your trust in our services and products. Your satisfaction is our goal.
At TYM Nurturing Pvt Limited, your satisfaction is our priority. We want you to be happy with your purchase. To ensure a smooth return process, please review our return policy:
We accept returns for products purchased directly from our website, subject to the following conditions:
- Products must be in their original condition, unused, and in the same packaging as when you received them.
- The return request must be made within 7 days from the date of delivery, depending on the nature of the product. Please check the specific return period mentioned on the product's page.
- For hygiene and safety reasons, certain items may not be eligible for return, including but not limited to personal care products, perishables, and customized items. These restrictions will be clearly stated on the product description.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at returns@thankyoumummy.in or +91 73 4888 4111 to request a return.
- Provide details about your purchase, including the order number and the reason for the return.
- Our customer support team will guide you through the return process, including any additional documentation or instructions specific to your case.
3. Return Process
- Once your return request is approved, you will receive a Return Authorization Number (RAN). Write this number on the outside of the package.
- Pack the product securely, including the original packaging and any accessories.
- Send the package to our designated return address, which will be provided by our customer support team.
- We recommend using a trackable and insured shipping method for your return.
4. Refund or Exchange
Upon receiving and inspecting the returned product, we will process your return as per your preference:
- Refund: If you choose a refund, the amount will be credited to the original payment method within 30 business days. Please note that shipping charges are non-refundable.
- Exchange: If you prefer an exchange, we will dispatch the replacement product upon approval of the return. If the desired item is unavailable, we will offer an alternative or provide a refund.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact our customer support team within 2 days of delivery. We will arrange for a return or exchange, as per your preference, and cover any shipping costs incurred.
6. Contact Us
If you have any questions or need assistance with your return, please feel free to reach out to our customer support team at support@thankyoumummy.in or +91 73 4888 4111. We are here to help.
7. Policy Changes
TYM Nurturing Pvt Limited reserves the right to modify this Returns Policy at any time. We recommend reviewing our policy before making a purchase.
Thank you for choosing TYM Nurturing Pvt Limited. We appreciate your trust in our services and products. Your satisfaction is our goal.