Refunds Policy | Thank You Mummy

Refunds Policy

1. Refund Eligibility

At TYM Nurturing Pvt Limited, we value our customers' satisfaction and aim to provide high-quality products and services. We understand that there may be circumstances where a refund is necessary. To facilitate this process, please take a moment to review our refund policy:

  • Refund requests are considered for eligible products and services within 2 days from the date of delivery, with the exact duration varying based on the type of product or service. Please refer to the product or service description for specific refund timelines.

  • To qualify for a refund, the product or service must be in its original condition, unused, and in the same packaging as when you received it. We reserve the right to decline refunds for products or services that do not meet these criteria.

  • Some products or services may have unique refund conditions, which will be clearly outlined at the time of purchase. Ensure you understand and agree to these conditions before making a purchase.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

  • Contact our dedicated customer support team at or +91 73 4888 4111 to request a refund.

  • Provide comprehensive information about your purchase, including the order number and the reason for the refund request.

  • Our customer support team will guide you through the process, including any additional documentation or steps required for your specific case.

3. Refund Processing

Once your refund request is approved, we will process the refund within 30 business days. The refunded amount will be credited to the original payment method used for the purchase.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment provider's policies.

4. Non-Refundable Items

Certain products or services are non-refundable unless they are defective or not as described. These may include:

  • Personalized or customized products.
  • Services that have already been provided.
  • Downloadable digital products.
  • Perishable goods.
  • Food products
  • Personal Hygiene products
  • Products which display 'Non-Refundable' on their product listing page

The non-refundable status of these items will be explicitly stated in their respective descriptions.

5. Contact Us

If you have any questions or need assistance with the refund process, please feel free to contact our customer support team at or +91 73 4888 4111. Our work timings are 10 am - 6 pm. We are here to help you.

TYM Nurturing Pvt Limited appreciates your business and aims to provide you with an excellent shopping experience. Thank you for choosing us as your trusted partner.